Unexpected Plusnet feedback request

[#1]

Just to add to the disappearing topics and EE migration trial threads, I thought I'd add another mystery into the mix (I'd forgotten about it until reading the various conspiracy theories here).

A couple of days ago I received a text "Hello from Plusnet. We'd love to get some feedback on your Broadband experience. We're sending out a short survey... Based on your recent experience, how likely are you to recommend Plusnet to friends or family?..."

Now, I haven't been a Plusnet Broadband customer for several years, so I was immediately suspicious that it was some scam. However, it was from the same number as a BT feedback request from earlier this year - which was genuine.

I'm now thinking it is part of a larger picture, which is the exploration of moving customers from Plusnet to EE.

Has anyone else received such a survey request?

[#2]

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@corringham wrote:

Now, I haven't been a Plusnet Broadband customer for several years, so I was immediately suspicious that it was some scam. However, it was from the same number as a BT feedback request from earlier this year - which was genuine.

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But that can be spoofed, as with phone calls - can't it?

[#3]

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@198kHz wrote:

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it was from the same number as a BT feedback request from earlier this year - which was genuine.

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But that can be spoofed, as with phone calls - can't it?

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It can, but it would be a bit unnecessary.

Also a scam ought to ask for my bank details rather than a 0-10 rating for Plusnet Broadband.