Windows 10 reset

[#1]

Hi, I recently reset my Windows 10 laptop. Unfortunately it deleted my Thunderbird mail app. I reinstalled the app , but my folders and address book were not there. Some very recent inbox mails (12) were present but not older ones.

Anybody out there has any advice  to retrieve them. I have tried everything inc profiles etc.

Many thanks

[#2]

@BB was Thunderbird configured for POP or IMAP to access your mail ?

If it was POP , then mail is downloaded and stored locally on your laptop, so unless you have a backup, then I'm afraid its gone.

If it was using IMAP, then mail should still be on the server.

[#3]

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@BB wrote:

I recently reset my Windows 10 laptop. Unfortunately it deleted my Thunderbird mail app.

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How much of a "reset"?

One which reinstalled the OS, leaving your files untouched or one which reformatted the disk?

If it was just a reinstall, you might find the local mail files are still on the disk and be able to restore the local folders.  See Profiles - Where Thunderbird stores your messages and other user data | Thunderbird Help

[#4]

How much of a "reset"?

One which reinstalled the OS, leaving your files untouched or one which reformatted the disk?

@Townman good point...

[#5]

If the former I'm surprised that Thunderbird was deleted.

@BB 

If you log in to web mail have your emails disappeared?

[#6]

Hi, Thanks for all the responses. Just a reset , which took a while. Hard drive not formatted. Quite a few different apps were removed inc Thunderbird. I reinstalled TB , all folders gone except inbox which had about 12 latest emails.

Tried the profile route without success.

[#7]

@BB 

I reinstalled TB , all folders gone except inbox which had about 12 latest emails.

When you reinstalled TB it will have created a new profile folder.

Have you looked in the profiles directory ( usually %APPDATA%\Thunderbird\Profiles\ ) to see if an old profile still exists ?