Bad Upload Ping
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Bad Upload Ping
2 weeks ago
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I have recently switched to Plusnet full fibre 145.
The general usage appears to be okay at the moment apart from some connectivity reach issues but I have been told this will be resolved with a different router or a range extender.
However we appear to be having some issues with our upload ping/ latency regardless of the usage and speeds. It ranges from 150ms to 250ms at all times and regardless of location of device.
https://www.speedtest.net/result/17509824502
Is there anything that we could do to reduce this, it appears to be having some affect when gaming. Would a change of router assist with this?
Re: Bad Upload Ping
2 weeks ago
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If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Bad Upload Ping
2 weeks ago
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@dvorak Don’t think it’s a speed thing - rather ping- which won’t be ‘wireless’ related?
Re: Bad Upload Ping
2 weeks ago
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e.g. my home with wireless device 2ft away from router and wired 30 ft cat5e
wired wireless
idle. 6. 10
speed test down 13 25
speed test up 48 73
move my device away from the router and pings increase massively, over 100.
It also depends on background activity
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Bad Upload Ping
2 weeks ago
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Hi @27KCH, I've had a quick look into this for you and performed a line test to see if anything line related is wrong in this instance. The testing has shown a fault that I've reported to Openreach for you today.
Openreach have informed me that there is no need for a visit to the premises to get this resolved for you, it seems the fault is fully external in this case. With any external fault we raise to Openreach, the typical lead times to get this sorted is 2 working days.
I did try to give you a quick call just to have a quick chat about this, apologies if I called at a bad time. I have left you an email letting you know the fault has been raised and have included the fault reference too.
I have also placed a ticket on your account so our offline team can monitor this fault to make sure this gets resolved for you.
All the best
Re: Bad Upload Ping
2 weeks ago
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@dvorak wrote:
latency is always higher over wireless than wifi.
e.g. my home with wireless device 2ft away from router and wired 30 ft cat5e
wired wireless
idle. 6. 10
speed test down 13 25
speed test up 48 73
move my device away from the router and pings increase massively, over 100.
It also depends on background activity
Okay - not something I worry about so I bow to your greater knowledge 👍
Re: Bad Upload Ping
2 weeks ago
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Thank you for the assistance sorry for the missed call. Hopefully this resolves the issue.
Re: Bad Upload Ping
2 weeks ago
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I've had a quick look into this for you and performed a line test to see if anything line related is wrong in this instance. The testing has shown a fault that I've reported to Openreach for you today.
@Windings I'm intrigued as to what sort of fault on an FTTP connection can cause these effects, are you able to elaborate at all without infringing GDPR ?
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Bad Upload Ping
2 weeks ago
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@MisterW to be honest, test results we get now are so barebones its hard to find out exactly what a cause could be.
On ADSL, FTTC and SOGEA lines we can get slightly more information, such as High resistance faults and Bridge taps for example.
But on FTTP it just displays "external fault send to OR for investigation" or "fault detected please book engineer.
Thankfully the exact details of a fault are pretty useless, either we send someone out and its sorted, or we book an engineer and it's sorted.
And with FTTP things should be simpler than copper based connections when there is a fault. It's usually just significant light-loss or no light at all.
My best guess would be, lower light reading, making the speeds slower, that should realistically increase the ping I should think too.
Hopefully this sheds some light on how we see faults.
It is pretty basic but we really don't need much more.
Thanks, Lex
Re: Bad Upload Ping
2 weeks ago - last edited 2 weeks ago
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@LexLex2020 thanks for the reply and information
And with FTTP things should be simpler than copper based connections when there is a fault. It's usually just significant light-loss or no light at all.
TBH I'd expected that FTTP either worked or it didn't, any significant fault would cause a total loss of service!
But on FTTP it just displays "external fault send to OR for investigation" or "fault detected please book engineer.
That's what I would have expected
My best guess would be, lower light reading, making the speeds slower, that should realistically increase the ping I should think too.
I suppose the OP's fluctuating ping could be an intermittent low light reading...
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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