Confused.com
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Re: Confused.com
01-02-2022 9:18 AM
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Test Outcome | Pass |
Test Outcome Code | GTC_FTTC_SERVICE_0000 |
Description | GEA service test completed and no fault found . |
Main Fault Location | OK |
Sync Status | In Sync |
Downstream Speed | 57.6 Mbps |
Upstream Speed | 15.8 Mbps |
Appointment Required | N |
Fault Report Advised | N |
NTE Power Status | PowerOn |
Voice Line Test Result | Pass |
Radio Frequency Ingress | Not Detected |
Repetitive Electrical Impulse Noise | Not Detected |
Cross Talk | Not Detected |
Estimated Line Length In Metres | 472.8 |
Upstream Rate Assessment | Low |
Downstream Rate Assessment | Reasonable |
Interference Pattern | Regular Interference Observed Daily |
Service Impact | No Impact Observed |
Interference Duration Longest Occurrence | ;00:00to23:45 |
Interference Location | Customer Premise |
Interference Observed In Days | 4 |
Home Wiring Problem | Not Detected |
Downstream Policing Discard Rate | 0.0 |
Customer Traffic Level | Upstream and Downstream traffic detected |
Technology | VDSL |
Current 15Min Bin Retrains | 0 |
Last 15Min Bin Retrains | 0 |
DP Type | External |
Profile Name | 0.128M-80M Downstream, Retransmission Low - 0.128M-20M Upstream, Error Protection Off |
Time Stamp | 2022-01-29T18:45:00 |
Parameters | MIN | MAX | AVG |
Down Stream Line Rate | 56.9 Mbps | 79.9 Mbps | 57.5 Mbps |
Up Stream Line Rate | 15.5 Mbps | 20.0 Mbps | 15.7 Mbps |
Up Time | 352.0 Sec | 900.0 Sec | 897.0 Sec |
Retrains | 0.0 | 1.0 | 0.0 |
Current and Last 15 Minute Bin Performance | ||
Parameters | Last Traffic Count(Upto 15 mins) | Current Traffic Count(Upto 15 mins) |
Start Time Stamp | 2022-02-01T08:25:13Z | 2022-02-01T08:40:13Z |
Ingress Code Violation | 22 | 1 |
Egress Code Violation | 0 | 0 |
Errored Seconds | 0 | 0 |
Severely Errored Seconds | 0 | 0 |
Unavailable Seconds | 0 | 0 |
Re: Confused.com
01-02-2022 9:26 AM
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@LaurenB I'm no expert, but the OP is not achieving the Handback Threshold - see post #4, and looking at the attenuation figures, my untrained mind is suggesting they should be getting somewhat higher connection speeds?
Re: Confused.com
01-02-2022 10:26 AM - edited 01-02-2022 10:28 AM
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Hi @LaurenB, many thanks for getting in touch.
Yes, aside from one accidental disconnection; the only known times that my connection had dropped out was either after instruction from Plusnet staff or on Friday afternoon when the Openreach engineer was testing the line and working within the cabinet.
As @jab1 has said (many thanks John 👍), I am currently not getting the speeds that BT wholesale are claiming that I should get before a line handback is to be considered, and again I am no expert in this matter, but I would have thought that this would work in a similar fashion to Plusnet's Minimum Speed Guarantee. The speed I am getting is in line with my previous provider Sky and having put that down to having different equipment at the exchange and via the router; I thought nothing of it. I have had BT Broadband prior to getting Sky BB, on their Fibre 2 package, and was constantly getting speeds in excess of 70mb/s.
I have taken a look at BT's forum and some posts mention the ISP having to go via BT wholesale for them to do some wizardry in order to get a resolution, others mention faulty ports at the exchange/cabinet or a profile reset, but I also note that my profile is currently set to 80mb/s max, which is good news.
I'm happy to wait a few days to see if anything changes, but the speeds of 56/57mb/s to the router have been 'the' speeds I have been getting consistently, with 52/53mb/s being received to my computer.
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