Hi @LaurenB, many thanks for getting in touch.
Yes, aside from one accidental disconnection; the only known times that my connection had dropped out was either after instruction from Plusnet staff or on Friday afternoon when the Openreach engineer was testing the line and working within the cabinet.
As @jab1 has said (many thanks John 👍), I am currently not getting the speeds that BT wholesale are claiming that I should get before a line handback is to be considered, and again I am no expert in this matter, but I would have thought that this would work in a similar fashion to Plusnet's Minimum Speed Guarantee. The speed I am getting is in line with my previous provider Sky and having put that down to having different equipment at the exchange and via the router; I thought nothing of it. I have had BT Broadband prior to getting Sky BB, on their Fibre 2 package, and was constantly getting speeds in excess of 70mb/s.
I have taken a look at BT's forum and some posts mention the ISP having to go via BT wholesale for them to do some wizardry in order to get a resolution, others mention faulty ports at the exchange/cabinet or a profile reset, but I also note that my profile is currently set to 80mb/s max, which is good news.
I'm happy to wait a few days to see if anything changes, but the speeds of 56/57mb/s to the router have been 'the' speeds I have been getting consistently, with 52/53mb/s being received to my computer.
