The speed “you are paying for” and the speed which a SINGLE device can utilise are not necessarily the same thing.
There’s a great deal more than just the link speed to consider when running speed tests. Can you be certain that during these speed tests, no other devices were performing background updates / cloud storage syncs?
Not all speed test sites are equal. Different devices will perform differently. Where WiFi is concerned you need to consider the capability of each device: which band can it use 2.4 or 5GHz, what channel width will it support … to name but two considerations … before exploring how many other networks there are in your location.
You are though not wrong, the majority of people purchase more bandwidth than they really need, or are ever likely to utilise. It’s the modern need to have as much as anything that’s available … usually far in excess of that which can be consumed. As hinted at by others, it’s unlikely with FTTP that the capacity is not being delivered, however the limited ability of your devices to consume what’s available is most likely what you are seeing.
For a proper test, you need a device having a 1Gbps Ethernet port, with Cat5e Ethernet cables and enough guts to shift big data quickly.
There is though a slim possibility that the back haul is over stretched … but that has nothing to do with the link running at the paid for speed.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
