Disconnections since DLM reset
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Disconnections since DLM reset
09-12-2021 6:30 PM
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Last week I submitted a fault as the download and upload speed was slow and Plusnet reset the DLM. The speed has increased but the internet connection disconnects once a day since the DLM was reset
1. Product name: | Plusnet Hub |
2. Serial number: | +081441+NQ11447432 |
3. Firmware version: | Software version 4.7.5.1.83.8.289.1.3 Last updated 06/12/21 |
4. Board version: | Plusnet Hub One |
5. DSL uptime: | 0 days, 16:18:23 |
6. Data rate: | 8187 / 42051 |
7. Maximum data rate: | 8186 / 45873 |
8. Noise margin: | 5.8 / 6.6 |
9. Line attenuation: | 25.7 / 22.0 |
10. Signal attenuation: | 25.7 / 19.5 |
Re: Disconnections since DLM reset
10-12-2021 11:06 AM
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Hiya @Scottonpc, I'm really sorry for the issues with your service.
I can certainly see that there been a number of drops occurring with the connection and so I have raised a request to have your profile amended to stable to try help with this. The line does also look to be banded and so I have raised a request to have this lifted also for you and created a new ticket here: https://www.plus.net/wizard/?p=view_question&id=220315517
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