Fibre 500

[#1]

I had this installed on the 10/12/2024 after being told this would be the best package for our busy household remote working gaming streaming etc. I was told download speeds of around 275 and uploads of around 60 to 70. In reality from early on the speeds were mainly around 30 or below download and 5 to a maximum of 15 upload. I persevered for 2 weeks for the bedding in of the broadband and have been struggling ever since. I finally rang customer service today and spoke to Ray who was pleasant professional and he tried a few different things and it seemed to have upped the speeds a little but nowhere near what I was told when ordering. The speeds have now gone back down under 30 or 30 if I'm lucky. I live in Lostock Hall near Preston Lancashire and was wondering if any one has had similar issues and if they could give me any advice. Thanks......... 

[#2]

@Dc9 Welcome to the forums. Unless my understanding of Full Fibre technology is extremely flawed, I think you have been told a load of - to put it politely - rubbish. A properly configured FF500 installation should give much closer to 500Mb/s, with the 275 figure being a worse case scenario. Which Hub/router are you using?

I am myself a bit of a 'novice' when it comes to FTTP, but your results point to something being horribly wrong, somewhere.

@MisterW  - any thoughts, please?

[#3]

@Dc9 

How are you measuring your speed, wireless or using a direct Ethernet cable? If wireless the first thing to try is using Ethernet. This will tell us whether you have a network problem or whether it’s simply a wireless issue.

[#4]

Thanks for getting back to me I'm not really techy at all I'm just using the white router provided by plusnet. Thanks... 

[#5]

No I've not tried that but I'm not even sure if we got an ethernet cable but I'll look in the box. Thanks.... 

[#6]

@Baldrick1 Unless the OP is using a wireless device a long way from the Hub, those reported figures do not make much sense.

[#7]

I know right I'm totally confused too. Constant buffering with streams my son always on my case glitches while gaming etc. 

[#8]

@Dc9 Did you not do any testing/checking before the installation engineer left? They should not have left until you had checked and were satisfied with the job - although I have heard of some of them being 'anxious' to get away.

[#9]

No I didn't but he was kind enough to give me his contact number as he only lives round the corner and he said if I have any issues give him a call. So I will give him a call thanks again much appreciated. 

[#10]

I persevered for 2 weeks for the bedding in of the broadband

@Dc9 firstly, there is NO bedding in period for Full Fibre, as @jab1 says, you've been told rubbish!

As for the speeds issue, you really need to do a wired test to determine whether its just a wireless issue or there's a real problem with the service. Speeds are only guaranteed over a wired connection, there's too many variables to guarantee over a wireless one.

[#11]

@Dc9 

There will have been an ethernet cable supplied with the Hub2 (along with a phone cable).

You must try a wired test with nothing else running in the background to confirm the speeds you are receivig at the router. It should be close to 500.

Brian

[#12]

Thank you for your help much appreciated. 

[#13]

Thank you for your advice much appreciated. 

[#14]

@jab1 

"Unless the OP is using a wireless device a long way from the Hub, those reported figures do not make much sense."

They might if the OP is experiencing WiFi interference from neighbouring properties.

@Dc9  - how far away are your neighbours house's from yours?

.

[#15]

We live in a detached bungalow and there's another bungalow to our left but nothing to our right but a road as we live on a corner.