Frequent Internet Disconnections since 11 Dec

[#1]

Getting frequent dropouts recently since 11 December. Before this, the service was pretty solid for many months. Ive tried to ext the SMS fault line but it doesn't recognise my mobile number (and we don't have a phone line).

Any suggestions of what to do?

[#2]

Where is this information coming from?

[#3]

This is from my Unifi cloud gateway, which manages my network. 

[#4]

Can you 100% certain that the system is not generating false reports? See https://community.ui.com/questions/Gateway-and-Switch-Connected-alerts-but-no-disconnection/6892b795... and many other similar reports on Google.

[#5]

Thanks for that link, I hadn't seen those before.

I don't think this is a case of false reports, as my secondary "Internet issues" alert system (aka my kids) had confirmed that the internet was definitely not working when there was more than a couple of minutes' break in service!

[#6]

Hi @iainnapier thanks for reporting this issue, having looked into this further, it seems that you are being affected by a Major Service Outage (MSO). 

I've sent you a more detailed email through the account, here's the link: https://www.plus.net/wizard/?p=view_question&id=245441181

[#7]

hi @Tina11192  - is there any way I can check the status of this fault? Others in my street using different providers (BT And Vodafone) have similar problems and use the same network provider and still not resolved.

When the fault is resolved will we get any sort of notification?

Thanks

[#8]

Hey @iainnapier,

The way we log Major service outages on our end you will not get automatically notified once it has been resolved I have checked the Major service outage, and it was resolved on January 5, 2025, at 2:42 PM. I also ran a test on your line, and no faults were found.