Issues with new connection

[#1]

Hi,

My fibre broadband is due to be activated today, I understand that it can be up until midnight however I haven’t had any confirmation that it will be done today.

I have the router, had a text back in august to say that today is the activation date but nothing ….

I have tried live help but no joy.

Will it be activated today?

Thank you

[#2]

@borry890 

Ic can be activated at any time up until midnight. It's often late afternoon or in the evening before it all gets set up.

[#3]

Just had the open reach man here, he said he could connect to the system this morning but not now so he’s wondering if it’s a system error at plusnets end, he couldn’t connect to it anyway.

[#4]

Now had an email saying that they are dispatching my router today, I’ve had my router for a good few days already. I have no idea what is going on now and can’t get help from anywhere!

[#5]

Hi @borry890

I'm sorry for the delay with your order.

Looks like this is sorted now? I've just posted on your other thread Here.