Just got home and internet is off. Who can I call now?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Full Fibre
- :
- Just got home and internet is off. Who can I call ...
Just got home and internet is off. Who can I call now?
19-01-2022 10:12 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Just got home and the internet isn't on. From my CCTV it seems the connection was lost around 2pm.
I dont suppose there is anyone I can call before the morning?
Re: Just got home and internet is off. Who can I call now?
19-01-2022 10:16 PM - edited 19-01-2022 10:18 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Have you tried rebooting router and testing from test socket, with a new filter ?
You can do a line test online yourself it may pick up a line fault automatically and raise a ticket with Openreach to resolve.
Re: Just got home and internet is off. Who can I call now?
19-01-2022 10:17 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I dont have a land line phone. (I mean we obviously have a land line but no phone to plug into it)
Re: Just got home and internet is off. Who can I call now?
19-01-2022 10:20 PM - edited 19-01-2022 10:20 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Just got home and internet is off. Who can I call now?
19-01-2022 10:21 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Not tonight no.
Re: Just got home and internet is off. Who can I call now?
19-01-2022 10:23 PM - edited 19-01-2022 10:26 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Link is https://www.plus.net/help/report-a-problem/phone/
Re: Just got home and internet is off. Who can I call now?
19-01-2022 10:37 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Sorry... how do I find my land line number (off to look at my statements now)
Re: Just got home and internet is off. Who can I call now?
19-01-2022 10:41 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Never mind, found it thank you
Re: Just got home and internet is off. Who can I call now?
19-01-2022 10:44 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It found no fault and said they would call me tomorrow after 8am (annoying)
Re: Just got home and internet is off. Who can I call now?
19-01-2022 10:58 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If it is syncing I would double check the username and password used to connect to PlusNet stored in the router - it's possible they may have got reset for some reason.
Re: Just got home and internet is off. Who can I call now?
19-01-2022 11:43 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Logged onto my router and it just says its disconnected. Router is showing an orange light with a orange flashing B symbol
Re: Just got home and internet is off. Who can I call now?
20-01-2022 5:00 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If it's gone off and stayed off, then it's either the router has suddenly developed a fault or someone has disturbed the wiring along the line route - could be an engineer working on another line for example.
Re: Just got home and internet is off. Who can I call now?
20-01-2022 3:41 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hiya @NW83, thanks for getting in touch on our forums. I am really sorry for the issues that you are having with your service!
I can see that this has since been raised to our suppliers and a fault ticket created here: https://www.plus.net/wizard/?p=view_question&id=221282832
Our faults team will continue to monitor this for you and keep you updated on the progress.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Full Fibre
- :
- Just got home and internet is off. Who can I call ...