Just got home and internet is off. Who can I call now?

[#1]

Just got home and the internet isn't on. From my CCTV it seems the connection was lost around 2pm.

I dont suppose there is anyone I can call before the morning?

[#2]

Do you have dial tone ? Does 17070 give the right number, and option 2 quiet line give no noise.

Have you tried rebooting router and testing from test socket, with a new filter ?

You can do a line test online yourself it may pick up a line fault automatically and raise a ticket with Openreach to resolve.

[#3]

I dont have a land line phone. (I mean we obviously have a land line but no phone to plug into it)

[#4]

Can you borrow one ? Knowing the state of the physical line is really useful when diagnosing faults.

[#5]

Not tonight no.

[#6]

Try running the voice phone tester wizard online - it may pick up a fault.

Link is https://www.plus.net/help/report-a-problem/phone/

[#7]

Sorry... how do I find my land line number (off to look at my statements now)

[#8]

Never mind, found it thank you

[#9]

It found no fault and said they would call me tomorrow after 8am (annoying)

[#10]

One other thought when you say internet is off I assume you mean the router isn't syncing ? You can check this going to the router help desk page and seeing if the router is syncing - it will show if the line is connecting and at what speed.

If it is syncing I would double check the username and password used to connect to PlusNet stored in the router - it's possible they may have got reset for some reason.

[#11]

Logged onto my router and it just says its disconnected. Router is showing an orange light with a orange flashing B symbol

[#12]

Ok so the router isn't syncing which is what I assumed. If it doesn't sync in the test socket there isn't much more you can do until PlusNet contact you.

If it's gone off and stayed off, then it's either the router has suddenly developed a fault or someone has disturbed the wiring along the line route - could be an engineer working on another line for example.

[#13]

Hiya @NW83, thanks for getting in touch on our forums. I am really sorry for the issues that you are having with your service!

I can see that this has since been raised to our suppliers and a fault ticket created here: https://www.plus.net/wizard/?p=view_question&id=221282832

Our faults team will continue to monitor this for you and keep you updated on the progress.