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Lost internet connection and get error 678. All the lights are on and I get a dialtone.

DeadMan3000
Newbie
Posts: 1
Registered: ‎10-03-2022

Lost internet connection and get error 678. All the lights are on and I get a dialtone.

‎10-03-2022 2:30 AM - edited ‎10-03-2022 2:32 AM

I was streaming on my TV and it suddenly stopped streaming at around 01:00AM (my TV is connected to the router via ethernet). I checked my computer and it said it could not connect to the internet. I could ping the router but loading webpages gave me error 678. I tried powering off my router and modem and back on again but to no avail. All the lights come on and show a DSL connection. I also checked in the router settings and it says it can't connect to authorize. I have a dialtone so the line is working. Any ideas?

 

EDIT: And just after I posted this it came back to life. Can you check to see if there is or was an issue anyhow? Thanks.

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adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 113
Registered: ‎01-12-2020

Re: Lost internet connection and get error 678. All the lights are on and I get a dialtone.

‎10-03-2022 3:40 PM - edited ‎10-03-2022 3:41 PM

Hello @DeadMan3000 

Thanks a lot for getting in touch and I'm really sorry for the disconnection that occurred last night. Checking the line has not found any faults, so if I were to hazard a guess here, I'd put this down to Openreach maintenance. 

If the problems continue at all, please let us know and we'll chase this up. 

 
 Adam
 Plusnet Help Team - Leeds
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