Lower than expected speed, semi-regular disconnections

[#1]

Hello,

I noticed my speed was hitting a ceiling a little over 20mbps. I didn't think much of it, assuming it wasn't an issue and would resolve itself however it's became persistent. I've ran the instructed checks and can't find any local issues. Please find below what I should be expecting as displayed on the website and the BT wholesale report.

Your broadband service
Product: Unlimited Fibre Extra
Estimated Download Range: 55 - 72Mbps
Estimated Upload Range: 17 - 18Mbps
Minimum Guaranteed Speed: 50.2Mbps
Current Line Speed (Download): 22.8Mbps

Performance Test Results Report

Basic Performance Test -
Time Stamp Latency Download Upload
Saturday 29 January 2022 | 14:44:17 8 Ms 22.18 Mbps 9.39 Mbps

Advanced Performance Test -

Download Test
Download speed achieved during the test was 22.18 Mbps
For your connection, the acceptable range of speeds is 16.15-23.07 Mbps
Your DSL Connection Rate: 0 Mbps(DOWN-STREAM),0 Mbps(UP-STREAM)
For your connection, the maximum achievable download speed is 23.07 Mbps
IP Profile for your line is 23.07 Mbps

Upload Test
Upload speed achieved during the test was 9.39 Mbps
For your connection, the maximum achievable upload speed is 20 Mbps
IP Profile for your line is 20 Mbps

Summary Advanced Performance Test -
Result Message
We were unable to identify any performance problem with your service at this time.It is possible that any
problems you have experienced may have been caused by traffic congestion or by a server responding
slowly. Please visit the Speed Test Guidance if you are unable to understand the test results

--

Curiously the test thought I was achieving more or less the download I should.

Any further testing on your end or advice greatly appreciated.

Kind regards,

D

[#2]

@GuyInShades Reading that, you have an issue - Your MGS is 50.2Mb/s yet you are achieving only 22Mb/s on a speed test.

The test is 'correct ' to say you don't have a problem as it is taking the current line speed as being the baseline, ignoring your MGS.

I would suggest raising a fault at https/faults.plus.net

[#3]

A further thought, based on some of your previous posts: can you post your Hubs Help desk page? If you check before doing that though, is your username <yourusername>@plusdsl.net or <setup>@plusdsl.net?

[#4]

I've removed my username as it seems prudent, but it was correct and not setup.  Thanks for the help and suggestions. Think I'll log the fault.

My Hub My Services Internet: Connected Disconnect Broadband username: @plusdsl.net   Plusnet Access Control: Disabled Configure My Home Network Devices currently connected to your Plusnet Hub: Network Device MAC Address IP Address 2.4 GHz Wireless: amazon-97fe19f0e f4:03:2a:96:3f:c6 192.168.1.66   5 GHz Wireless: Unknown-70-2c-09-... 70:2c:09:ed:b4:42 192.168.1.65     Galaxy-A51 02:f1:f2:5f:69:e6 192.168.1.67   Ethernet: DESKTOP-4MC23DE 18:31:bf:26:0d:7b 192.168.1.64   USB: No devices detected

[#5]

@GuyInShades Not quite what I was asking for.This should guide you to the correct location:

[#6]

I've pasted it in a few times now but the post isn't taking to the thread. Not sure why.

[#7]

Strange, wonder if for some strange reason it is being detected as 'spam' by the autofilter?

@Mav ?

[#8]

Information for Helpdesk agents When contacting the Plusnet Broadband helpdesk, the agent might ask you for details about your Plusnet Hub. This page contains all of the information they are likely to request.   1. Product name: Plusnet Hub 2. Serial number: +081441+NQ93105109 3. Firmware version: Software version 4.7.5.1.83.8.289.1.3 Last updated 29/11/21 4. Board version: Plusnet Hub One 5. DSL uptime: 0 days, 00:38:00 6. Data rate: 9542 / 23830 7. Maximum data rate: 19088 / 57037 8. Noise margin: 12.0 / 15.9 9. Line attenuation: 15.7 / 14.8 10. Signal attenuation: 15.3 / 14.9 11. Data sent/received: 232.3 MB / 5.6 GB 12. Broadband username: @plusdsl.net 13. 2.4 GHz Wireless network/SSID: PLUSNET-7JS8 14. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s)) 15. 2.4 GHz Wireless security: WPA2 16. 2.4 GHz Wireless channel: Automatic (Smart Wireless) 17. 5 GHz Wireless network/SSID: PLUSNET-7JS8 18. 5 GHz Wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s)) 19. 5 GHz Wireless security: WPA2 20. 5 GHz Wireless channel: Automatic (Smart Wireless) 21. Firewall: Default 22. MAC Address: 78:65:59:84:7f:be 23. Modulation: G.993.2 Annex B 24. Software variant: AA 25. Boot loader: 1.0.0

Moderator's note by Mike (Mav): Four posts released from Spam Filter and three duplicates removed.

[#9]

Seems to have arrived now.

[#10]

Got it, and it proves my thoughts. Something has pushed your noise margin high, thus reducing your speed.

I would raise a fault at https://faults.plus.net.

[#11]

I've logged the fault and they've moved it on to the supplier. Thanks for your help.

[#12]

Apologies for the late response here @GuyInShades - bur yeah a GEA test is indeed showing a clear fault with the network, hope all goes well on Tuesday with your engineer visit. Let us know if you have any further issues at all afterwards.