Maxing out consistently at at 74mbs and should be 145
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Maxing out consistently at at 74mbs and should be 145
08-01-2023 2:58 PM
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Hi, I am only getting half the speed I signed up for. Is there a way to report this without having to wait on the phone?
Many thanks in advance
Neil
Re: Maxing out consistently at at 74mbs and should be 145
08-01-2023 3:07 PM - edited 08-01-2023 3:07 PM
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Are you using the Plusnet supplied Hub 2 router or your own, in which case what make/ model ?
Are your speed tests using a wired connection ?
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Maxing out consistently at at 74mbs and should be 145
08-01-2023 3:10 PM
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Hi, I am using the new router supplied (plusnet hub 2) and a wired connection. I get the same speed through wifi and wire.
Re: Maxing out consistently at at 74mbs and should be 145
08-01-2023 3:52 PM
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In that case it sounds like it may be a provisioning fault. Try https://faults.plus.net ( you'll need to login ) , I belive that gives an option to report a fault on full fibre
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Maxing out consistently at at 74mbs and should be 145
10-01-2023 12:15 PM
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Hey there @rmeilg
I hope you are ok and having a great week so far.
I can see you have since contacted us. Do you need me to do anything else at the moment?
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