Maxing out consistently at at 74mbs and should be 145

rmeilg · ‎17-11-2022

Hi, I am only getting half the speed I signed up for. Is there a way to report this without having to wait on the phone?

Many thanks in advance

Neil

MisterW · ‎30-07-2007

Are you using the Plusnet supplied Hub 2 router or your own, in which case what make/ model ?

Are your speed tests using a wired connection ?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

rmeilg · ‎17-11-2022

Hi, I am using the new router supplied (plusnet hub 2) and a wired connection. I get the same speed through wifi and wire.

MisterW · ‎30-07-2007

In that case it sounds like it may be a provisioning fault. Try https://faults.plus.net ( you'll need to login ) , I belive that gives an option to report a fault on full fibre

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

willcutforth · ‎27-11-2020

Hey there @rmeilg

I hope you are ok and having a great week so far.

I can see you have since contacted us. Do you need me to do anything else at the moment?

If this post resolved your issue please click the 'This fixed my problem' button

Will Cutforth
Plusnet Help Team

Maxing out consistently at at 74mbs and should be 145

Maxing out consistently at at 74mbs and should be 145

Re: Maxing out consistently at at 74mbs and should be 145

Re: Maxing out consistently at at 74mbs and should be 145

Re: Maxing out consistently at at 74mbs and should be 145

Re: Maxing out consistently at at 74mbs and should be 145