New FTTP 2022

[#1]

Can anyone advise please - i've signed up to upgrade my FTTC package to the newly available FTTP with activation date 29th June.

I realise the package doesn't include VoIP for landline & during sign up I asked the question of am I able to PORT my landline to a VoIP provider in advance.  I realise that usually with the FTTC doing a port automatically cancels the whole existing account but wasn't sure if some sort of facility had been incorporated in the |FTTP upgrade process to permit PORTING of landline number without affecting my PlusNet Account.  

When I raised the question during sign up was advised to speak with Technical but as I did the signup on Saturday rang Customer Services this morning and raised the question for Technical.  The very helpful consultant spoke with technical and advised that it was indeed possible to do a PORT.

I'm just a bit nervous and don't want to lose service so hoped someone may be able to confirm it for me.

Thanks a lot

Kevin

Moderators Note: All caps title changed as per Forum rules

[#2]

@deekayw Sadly, you were wrongly advised. As it stands at the moment as an existing customer, you can only be transferred to the FTTP product  , which will cease the line at that point, but you must still have it up to the point of transfer, when it will then cease - you cannot transfer it in advance, and you won't have it after.

[#3]

Moderators Notey

This topic has been moved from Broadband to FTTP 

[#4]

Many thanks John, I thought I was right but am pleased to have an expert confirm it for me.  I'll order a new number ready for the switchover.

Cheers

Kevin

[#5]

I'm no expert, @deekayw - just someone who reads official responses to questions.  😀

[#6]

@deekayw  What exactly do you mean by  "I'll order a new number ready for the switchover." I am assuming you mean a new VOIP service because you will no longer have a working copper phone line after switching to FTTP

[#7]

@deekayw 

PlusNet haven't handled the introduction of their FTTP product well. It's currently only for existing customers only until they get their website sorted out. It's doesn't apepar to be clear that when ordering it you lose your telephone number. Some people are happy with this as they stopped using landlines previously while others want to continue with a (VOIP) phone service using the same number.

If your'e happy to go VOIP with a new number then PN FTTP works for you.

The other solution is to wait until FTTP is open to new customers, set up a new account for FTTP and then, when up and running, port out your number which will cease your old account (potentially with early termination charges). You also lose your PN email if you use it.

Brian

[#8]

Hi, I mean i'll order a new number from one of the VoIP providers - VoipFone or Sipgate -  IPN  currently use for a couple of community groups I look after, so I can start and advertise my home number in advance of FTTP being activated..

Thanks

[#9]

I'd opt for Sipgate. Sipgate basic offers you a free account and phone number ongoing, you only pay for calls.
VoipFone has a monthly fee for whichever plan you select, iirc.

[#10]

I have a dual-voip DECT phone -- two lines can be configured. I use Sipgate for incoming (free) and localphone.com for outgoing (cheap PAYG). I do not remember when I topped up both accounts

[#11]

Thanks dvorak, it will be Sipgate Basic, it's great they still do the free number with that package.  I'd initially wondered t VoipFone as I look after three VoiP (3CX) systems and use Voipfone for incoming calls as they permit multiple connections over the single number so I can set each 3CX for 4 or 8 maximum connections and only costs £3.00 a month AND VoipFone have a  fall over facility to send a call to my mobile if there's an internet problem for example.  Been an interesting journey  since the SIP days of the early 90's.

Cheers

[#12]

Thanks SamX    Hadn't heard of localphone.com - will have a look at them.  Always good to know of these companies

Cheeers

deekay

[#13]

Hadn't heard of localphone.com

I use them for outgoing calls on both my home voip system and the office pbx. Their PAYG rates are 0.6p/min to UK landlines and 1.8p/min to mobiles which is about 1/2 sipgate's rates to landlines and about 1/5 of the rates to mobiles. They also allow you to register a number (providing you can demonstrate you own it!) to be used as outgoing CLI.

[#14]

Morning

Thanks for that - since SamX mentioned the name i've signed up and will have a 'play around' as time permits during the day.  Will also pass the info to a friend - we started out afew years ago with call18866 when they were 0.5p UK LL but they;re up to 2p now as well as a big conection fgee

Much appreciated everyone

[#15]

Will also pass the info to a friend

If you know other people using Localphone, you can call them for free using their localphone 'sip id' . Sipgate is similar in that calls between Sipgate numbers are free