ONT PON light flashing : new FTTP installation

[#1]

We had a new FTTP installation yesterday. The O-R engineer used the copper cable to pull-through the optical cable from the pole to the house, thus severing our fttc connection. Line checked out but the connection to OR failed, so the PON is flashing. Plusnet CS are aware and an engineer is expected in three days. Very frustrating. If anyone can point me to a url to explain what problem is likely to be, at least I'd be better informed.

[#2]

This might help explain

https://g.co/gemini/share/163557c53ded 

[#3]

Line checked out but the connection to OR failed, so the PON is flashing. 

The Fibre circuit hasn't been configured correctly by Openreach/BTw. The installation engineer should have contacted them before leaving.

[#4]

Thanks. Fingers crossed so tight the circulation has stopped. Three days of waiting for something that should have been resolved on the day of installation!
'Well done' Openreach (not). How on earth they plan to terminate all fttc by Jan 2027 goodness knows.
I've ordered a MiFi as I have such a low expectation this will be fixed quickly. Can't see OR restringing copper to my house to reinstall fttc. Talk about retrofitting tech after trying to be at the bleeding-edge.
¯\_(ツ)_/¯

[#5]

The LOS light isn't on , so there's a physical fibre connection. It SHOULD  just be a matter of the OR engineer contacting DCoE and getting the circuit (re) built correctly. 

[#6]

I see that BT has a dedicated FTTC phone help line. Maybe Plusnet (as it's in the BT family) could share that? Could be useful to chase up these irritating connection issues. I have my ONT serial number but, hey, no-one to share it with for diagnostics.

[#7]

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@stevebonline wrote:

'Well done' Openreach (not). How on earth they plan to terminate all fttc by Jan 2027 goodness knows.

Technically that is accurate,  but it is the analogue PSTN landline phones ending Jan 2027 not broadband over copper wires.

The migration of broadband from copper pairs to Full Fibre is likely to continue to the early 2030s,  at which point the television broadcasts to rooftop TV aerials starts getting switched off - so instead of over-the-air, all TV will be delivered via broadband.

.

[#8]

I see that BT has a dedicated FTTC phone help line. Maybe Plusnet (as it's in the BT family) could share that? 

It wouldn't help, that's BT Retails number,. Your problem needs Open reach and only the ISP can contact them