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PON light solid red?

Sandeep
Newbie
Posts: 2
Registered: ‎21-03-2023

PON light solid red?

‎21-03-2023 8:03 AM

Hi,

Had FTTP installed last Friday - all seemed to go well and connected at the expected 300Mbs speed.

Working well until last night but this morning no internet and had a solid red/orange PON light on the ONT (see attachment)

Does anyone have any idea what could be the cause?

Guess I'll have to log a fault?

Cheers

Sandeep

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MisterW
Superuser
Superuser
Posts: 16,217
Thanks: 6,195
Fixes: 447
Registered: ‎30-07-2007

Re: PON light solid red?

‎21-03-2023 8:40 AM

Other than perhaps power cycling the ONT , there's little you can do except raise a fault

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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Sandeep
Newbie
Posts: 2
Registered: ‎21-03-2023

Re: PON light solid red?

‎21-03-2023 8:53 AM

Thanks MisterW - power cycle didn't help so have raised a fault via text.  Hoping they'll be able to send someone out soon.

Cheers
Sandeep

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