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PlusNet packages for full fibre

trb1
Newbie
Posts: 2
Registered: ‎28-04-2023

PlusNet packages for full fibre

‎28-04-2023 11:08 AM

My street has just been cabled up for full fibre. A flyer through my door advertises five different providers offering speeds from 150 Mb/s to 900 Mb/s at prices at or below what I am paying now for Unlimited Fibre Extra.  I have been happy with the PlusNet service, except for the hassle of navigating round the website and listening to interminable musak while waiting on the phone.  Will Plusnet upgrade its offer, or should I look esewhere?

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pjmarsh
Superuser
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Posts: 4,156
Thanks: 1,685
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Registered: ‎06-04-2007

Re: PlusNet packages for full fibre

‎28-04-2023 11:10 AM

Who is it who have cabled your street?  If it's Openreach then Plusnet can offer it.  If it's an AltNet then no they can't.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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trb1
Newbie
Posts: 2
Registered: ‎28-04-2023

Re: PlusNet packages for full fibre

‎28-04-2023 11:22 AM

According to the flyer through the door, they call themselves FibreHeroes.

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pjmarsh
Superuser
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Thanks: 1,685
Fixes: 23
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Re: PlusNet packages for full fibre

‎28-04-2023 11:25 AM

Ok.  They are totally separate to Openreach, so Plusnet wouldn't be able to supply you a fibre connection over that infrastructure.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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