Plusnet hub Two
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Plusnet hub Two
27-11-2021 9:26 AM
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Hi, I've just upgraded from a hub One to a Hub Two and it took a while to switch over all my smart devices and extenders, but I got there in the end.
However there is one smart(ish) device that refuses to play ball, its a floor standing led lamp and the wife is non too pleased with me 😂
I think the problem is that it only broadcasts on 2.4ghz, so I'm wondering if I need to enable 2.4ghz on the Hub Two or is it enabled by default and its some other issue.
Thanks
Re: Plusnet hub Two
27-11-2021 9:35 AM
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The 2.4ghz is standard and most devices should connect to that ok. Do you have 5.ghz enabled? , It maybe the floor lamp is getting confused with the 2 different frequencies . Try disabling 5.ghz within the router settings
Re: Plusnet hub Two
27-11-2021 9:51 AM
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Both sensible suggestions from @Shep41
You won't be able to 'split' the 2.4GHz and 5GHz networks on the Hub Two, so your only option there is to disable the 5GHz radio, try and connect the lamp, and then assuming success, re-enable to the 5GHz radio.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Plusnet hub Two
27-11-2021 2:45 PM
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You have inspired me to produce this: https://community.plus.net/t5/Tech-Help-Software-Hardware-etc/Separate-Bands-with-a-Smarthub-2-or-Pl...
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: Plusnet hub Two
28-11-2021 2:57 PM
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I've just realised I have a plug in NETGEAR extender (EX2700) in a draw gathering dust and after a factory reset its up and running and broadcasting at 2.4ghz.
Jobs a gud un and now back in wife's good books!
Thanks to everyone for your replies 😊
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