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Plusnet hub Two

kammneves
Newbie
Posts: 3
Thanks: 3
Registered: ‎27-11-2021

Plusnet hub Two

Hi, I've just upgraded from a hub One to a Hub Two and it took a while to switch over all my smart devices and extenders, but I got there in the end.

However there is one smart(ish) device that refuses to play ball, its a floor standing led lamp and the wife is non too pleased with me 😂

I think the problem is that it only broadcasts on 2.4ghz, so I'm wondering if I need to enable 2.4ghz on the Hub Two or is it enabled by default and its some other issue.

Thanks

4 REPLIES 4
Shep41
Seasoned Pro
Posts: 472
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Registered: ‎31-05-2017

Re: Plusnet hub Two

The easiest option would have been to change the SSID on the hub2 to mirror that of the hub1. That way you wouldn't need to reconfigure all your devices.
The 2.4ghz is standard and most devices should connect to that ok. Do you have 5.ghz enabled? , It maybe the floor lamp is getting confused with the 2 different frequencies . Try disabling 5.ghz within the router settings
bobpullen
Community Gaffer
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Registered: ‎04-04-2007

Re: Plusnet hub Two

Both sensible suggestions from @Shep41 

You won't be able to 'split' the 2.4GHz and 5GHz networks on the Hub Two, so your only option there is to disable the 5GHz radio, try and connect the lamp, and then assuming success, re-enable to the 5GHz radio.

Bob Pullen
Plusnet Product Team
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Baldrick1
Moderator
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Re: Plusnet hub Two

@kammneves 

You have inspired me to produce this: https://community.plus.net/t5/Tech-Help-Software-Hardware-etc/Separate-Bands-with-a-Smarthub-2-or-Pl...

Moderator and Customer
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If it fixed it,  help others - select 'This Fixed My Problem'

kammneves
Newbie
Posts: 3
Thanks: 3
Registered: ‎27-11-2021

Re: Plusnet hub Two

I've just realised I have a plug in NETGEAR extender (EX2700) in a draw gathering dust and after a factory reset its up and running and broadcasting at 2.4ghz.

Jobs a gud un and now back in wife's good books!

Thanks to everyone for your replies 😊