Service went down Saturday morning

[#1]

@Anonymous, just so that you are aware, apart from LexLex20 all the people trying to help you are either customers or ex-customers that give up their own time to help where they can by giving advice (learned the hard way) or suggesting courses of action that may resolve your problem (although they can't help with all issues!).

Being rude is unnecessary.

[#2]

Firstly wow, how rude.

Secondly how do you know "he knows all about the fault" . There are many many OR people that may have some idea about the fibre cabling but also many many many more who don't. Its not their job.

Thirdly as much as PN has tried to help you, I do hope they charge you as per contract the remaining months of your contract. Cancelling your DD does basically jack!

[#3]

I'm not being rude, I think people who make assumptions without having a clue about the situation are rude

They don't know what the fault was, then engineer whom actually attended does, who do you think I'm going to give attention to?

I was told I would not get a new internet connection and another claiming it would be impossible! well I am using my new internet connection which is faster and much cheaper than what PlusNet were charging 

As for you hoping PlusNet get all these charges and fees, well you'll be disappointed to hear they won't be getting a single penny 

Don't reply to topics you haven't got a clue about, don't make assumptions and provide incorrect information like a person cannot get a new internet connection 

It doesn't help anyone and just makes you look silly 

[#4]

Actually your attitude does come across as very rude - even if you claim it wasn't intended to be.

You complained about a Plusnet connection which uses the OpenReach network, and were told that no other provider would be able to get a connection up and running any faster than Plusnet could. That remains true for any provider using the OpenReach network.

You have managed to get a connection using a totally different provider using totally different infrastructure which has nothing to do with Plusnet, OpenReach, or these forums - good, you will have no need to remain on the Plusnet forums now.

[#5]

The vast majority of the population only has BT infrastructure available. If you had set the context and said that your privileged area has other network providers available (eg. Virgin, City Frbre, Woosh et al) then the advice would have been different.

As it is all you want to do is have a rant and be unkind to those giving their time for free to provide sound guidance. Enjoy your Christmas … hope it’s a better experience than all of the Virgin users I know.