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Upgraded from 500 to 900

FIXED
Djkirk
Dabbler
Posts: 14
Thanks: 1
Fixes: 1
Registered: ‎02-04-2024

Re: Upgraded from 500 to 900

I phoned Plusnet they told me line will go live after midnight tonight fingers crossed lol
oxytonesam
Hooked
Posts: 7
Thanks: 1
Registered: ‎03-04-2024

Re: Upgraded from 500 to 900

Ok, I disconnected and reconnected. Hasn't changed anything. I'm guessing this is something I'll have to go directly to support for then

 

MisterW
Superuser
Superuser
Posts: 16,210
Thanks: 6,191
Fixes: 447
Registered: ‎30-07-2007

Re: Upgraded from 500 to 900

'fraid so!.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Djkirk
Dabbler
Posts: 14
Thanks: 1
Fixes: 1
Registered: ‎02-04-2024

Re: Upgraded from 500 to 900

After being told my speed will increase after midnight still no increase this morning still on 500 instead of 900
SammyM
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,043
Fixes: 101
Registered: ‎22-01-2018

Re: Upgraded from 500 to 900

Hiya @Djkirk 

 

I have checked your order and it is showing as complete and I'm sorry you are seeing no difference in speed.

 

Was the speed test run on a wired or wireless connection? 

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team
SammyM
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,043
Fixes: 101
Registered: ‎22-01-2018

Re: Upgraded from 500 to 900

@oxytonesam, I have adjusted yours, can you reboot the router and let me know if the speed has increased?

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team
oxytonesam
Hooked
Posts: 7
Thanks: 1
Registered: ‎03-04-2024

Re: Upgraded from 500 to 900

Thanks for the reply, I've rebooted it from the web ui and I have not seen a change. I find it strange the download speed has not changed but the upload speed has

Djkirk
Dabbler
Posts: 14
Thanks: 1
Fixes: 1
Registered: ‎02-04-2024

Re: Upgraded from 500 to 900

Wired
Djkirk
Dabbler
Posts: 14
Thanks: 1
Fixes: 1
Registered: ‎02-04-2024

Re: Upgraded from 500 to 900

All working today 900mb download
Djkirk
Dabbler
Posts: 14
Thanks: 1
Fixes: 1
Registered: ‎02-04-2024

Re: Upgraded from 500 to 900

Fix
I take its taking about 4 days to switch