Morning Every speed test I've done for two days brings back 0.2/0.3mbs. This has only been noticed for the last couple of days but the connection has been unstable for a couple of weeks. Possibly since a power cut. I haven't tried wired yet but I will today.
This is hampering my work and even uploads small file caused my gf to complain and she never notices the issues.
Any help appreciated. I'll be back in touch with the wired result ASAP.
What hub have you got? Are you really on ADSL? What upload speed do you normally get? It is unlikely to exceed 1Mbps on ADSL. Are you trying to download at the same time as uploading? Are you testing with no background tasks running?
Moderator and Customer If this helped - select the Thumb If it fixed it, help others - select 'This Fixed My Problem'
Apologies if I've put it in the wrong forum. I've never seen it lower than 4mb. No background tasks. Shutdown other devices etc.
I've since approached the PN twitter support and they can see a fault. Given me a couple of things to try with the test line before I get back to them.
Thanks a lot for reaching out and I'm really sorry to hear that you're having problems with your service.
Tests on the line have uncovered a fault with the Openreach network, so I've raised a Ticket on your account asking you to do a little troubleshooting before we get it raised with our suppliers. We're asking you to do the troubleshooting as tests indicate that the source of the fault is within or near the customer premise.
Please respond to the open Ticket with dates / times that you'd be available for an engineer visit should the troubleshooting prove unhelpful.
Give me a shout on here once you've responded to the Ticket and I'll get it raised.
