Upload speed dreadful for at least two days
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Upload speed dreadful for at least two days
11-10-2021 10:39 AM
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Every speed test I've done for two days brings back 0.2/0.3mbs.
This has only been noticed for the last couple of days but the connection has been unstable for a couple of weeks. Possibly since a power cut.
I haven't tried wired yet but I will today.
This is hampering my work and even uploads small file caused my gf to complain and she never notices the issues.
Any help appreciated. I'll be back in touch with the wired result ASAP.
Issues are across devices and SSIDs
Cheers
Stu
Re: Upload speed dreadful for at least two days
11-10-2021 11:26 AM
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Just the same with the wired connection.
I have not seen one result go above 0.49.
Cheers
Stu
Re: Upload speed dreadful for at least two days
11-10-2021 12:18 PM
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What hub have you got? Are you really on ADSL? What upload speed do you normally get? It is unlikely to exceed 1Mbps on ADSL. Are you trying to download at the same time as uploading? Are you testing with no background tasks running?
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Re: Upload speed dreadful for at least two days
11-10-2021 12:25 PM
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@Baldrick1 Looking back on the OPs history, he's on VDSL. I have asked for the post to be moved.
Re: Upload speed dreadful for at least two days
11-10-2021 1:13 PM
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I've since approached the PN twitter support and they can see a fault. Given me a couple of things to try with the test line before I get back to them.
Re: Upload speed dreadful for at least two days
11-10-2021 1:20 PM
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This topic has been moved from ADSL Broadband to Fibre Broadband.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Upload speed dreadful for at least two days
11-10-2021 4:27 PM - edited 11-10-2021 4:30 PM
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Hello @stu1892
Thanks a lot for reaching out and I'm really sorry to hear that you're having problems with your service.
Tests on the line have uncovered a fault with the Openreach network, so I've raised a Ticket on your account asking you to do a little troubleshooting before we get it raised with our suppliers. We're asking you to do the troubleshooting as tests indicate that the source of the fault is within or near the customer premise.
Please respond to the open Ticket with dates / times that you'd be available for an engineer visit should the troubleshooting prove unhelpful.
Give me a shout on here once you've responded to the Ticket and I'll get it raised.
Re: Upload speed dreadful for at least two days
13-10-2021 9:15 AM
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Hi @adam945
I've replied to the ticket.
I've also just tried a different RJ11 cable with no luck.
Kind regards
Stu
Re: Upload speed dreadful for at least two days
13-10-2021 1:00 PM
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Great stuff @stu1892
That's been raised for you, hope all goes well on Friday, give us a shout if you need anything else in the meantime.
Re: Upload speed dreadful for at least two days
13-10-2021 1:11 PM
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Thanks for your help, Adam. Fingers crossed.
Re: Upload speed dreadful for at least two days
15-10-2021 2:57 PM
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The broadband is now off entirely.
It was working when the engineer left and it has just disconnected and not come back up after a power cycle.
Re: Upload speed dreadful for at least two days
15-10-2021 3:40 PM
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It seems to be working now through the Microfilter. Doesn't seem happy with the faceplate now.
Re: Upload speed dreadful for at least two days
15-10-2021 6:16 PM
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Thanks for getting back to us @stu1892
I'm glad to see your broadband's working better through the microfilter.
Keep an eye on it and let us know if there are further issues.
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- Re: Upload speed dreadful for at least two days