Very Inconsistent Fiber speeds

[#1]

Ive experienced really bad performance recently with my mbps as lower than 2.

recently ( a month ago ) went from Fiber to Unlimited Fibre Extra.

Min guaranteed speeds are apparently 41-66 but i am yet to see over 30.

Normally its in the mid 20's

when i check my account on PlusNet
The estimated download range, upload range and min speed state as "not available"

Ive included a speedtest.btwholesale.com test screen shot.
one shows 26.46 and half an hour later another 2.15
Speed tested over Ethernet
Honestly no idea what to do. 
I use zoom for work and its too unreliable at the moment.

Any help would be greatly appreciated.

Milo

[#2]

Welcome to the forums, @MULSK . Those two speed tests prove you have a massive problem - somewhere.

As you have kindly posted those, can you also post the result of BT Broadband  - obscuring your phone number, your hubs Helpdesk page - obscuring personal details, and the WAN tab of your Event log, please.  This may give us an idea of where the problem are.

[#3]

Thanks for the quick reply John

Milo

[#4]

@MULSK From that information, Milo, as far as I can see, you have a BT network issue, as VDSL (fibre) should be stable for a long, long time. Unfortunately, I'm only a Community member without access to any Plusnet data, but now you have posted, hopefully one of the PN Help team will run some tests and if we are lucky, provide the Radius graph and GEA test results, at least.

Unfortunately, you have posted late on a Sunday, so it may be tomorrow before they pick this up.

Wish I could have told you just to reboot the Hub and all would be well, but that will not be the case. Leave everything as it is - DO NOT attempt any reboots/restarts of the Hub, and leave it powered up.

Any more questions and I'll be around until roughly 2130.

[#5]

Thanks John

Its more or less stable at the moment.
So Im not in a mad panic.

But I am looking forward to some one from PN having a look.

Cheers

[#6]

Yup, so am I, Milo - they have better, more comprehensive data sources.😀

[#7]

@MULSK 

You are one of the lucky ones with FTTP available. I know that it costs more but why not move into the 21st century and transfer up to that? You will have to leave Plusnet but they will waive the cancellation charges if you talk to them and go to BT or EE.

[#8]

Really sorry to hear about your poor speeds @MULSK

You're right, the line is syncing well below your MGS - currently coming in at 31.3 Mbps , so the speeds on your devices will likely be in the 20s.

Anyway, I've run some tests on the line from my end and have found a fault with the phone line, and on the broadband service. Given that your broadband pretty much piggybacks on the phone line, I've raised a phone fault with Openreach that we're hoping to have addressed / resolved by 20/10/2021.

If the problems persist with your broadband afterwards, please let us know, though I'm confident that the phone fault being resolved will sort this problem out.

I've created an open Fault ticket on the account which you can both view and comment on for direct communication with our Technical Support Team here.

KBD

GEA Test Detail
Circuit ID	NA	Service ID

Test Outcome	Fail
Test Outcome Code	GTC_FTTC_SERVICE_1613
Description	Potential HR Joint detected on GEA service. Please continue to submit a trouble report.
Main Fault Location	CE
Sync Status	In Sync
Downstream Speed	31.3 Mbps
Upstream Speed	0.7 Mbps
Appointment Required	Y
Fault Report Advised	Y
NTE Power Status	PowerOn
Voice Line Test Result	Voice fault suspected - contact Voice CP to progress copper issue
Radio Frequency Ingress	Not Detected
Repetitive Electrical Impulse Noise	Not Detected
Cross Talk	Detected
Estimated Line Length In Metres	563.5
Upstream Rate Assessment	Low
Downstream Rate Assessment	Low
Interference Pattern	Not Detected
Service Impact	No Impact Observed
Home Wiring Problem	Not Detected
Downstream Policing Discard Rate	0.0
Customer Traffic Level	Upstream and Downstream traffic detected
Technology	VDSL
DP Type	External
Profile Name	0.128M-80M Downstream, Error Protection Off - 0.128M-20M Upstream, Error Protection Off
Time Stamp	2021-10-05T08:30:00

Parameters	MIN	MAX	AVG
Down Stream Line Rate	28.8 Mbps	73.6 Mbps	39.9 Mbps
Up Stream Line Rate	0.5 Mbps	15.1 Mbps	4.2 Mbps
Up Time	473.0 Sec	900.0 Sec	899.3 Sec
Retrains	0.0	3.0	0.0

[#9]

@MULSK You have a challenge there with your speeds but I'm confident that @adam945 will get you back to speed soon as the PN guys are great 🙂 

It's nice that @jab1 was so supportive too 🙂

However, @Baldrick1  makes a good point for the future, that's worth considering at some stage.

[#10]

So everything looks to be resolved, my internet is speeding along.

Thanks everyone and the PN team for a quick response.

Cheers

👍

[#11]

Excellent! Thanks for the confirmation @MULSK

Let us know if there's anything else you'd need help with.