Weak Signal

[#1]

When I use my Chromebook upstairs in my house it tells me that I have a weak signal. I am with 3 for my phone which is much faster connection

[#2]

Think we've been here before.

[#3]

Hi @79Artyblue1, I can log into your router from here if you like and change a few settings which should hopefully improve on the router's wireless signal for you. I just need to ask for your approval first as it will cause the WiFi signal to drop out temporarily for about two minutes.

[#4]

Thanks for your reply if it helps please go ahead and and do this for me.

[#5 · Accepted solution]

Thanks for getting back to us @79Artyblue1 and apologies for the delayed response.

I've split the 2.4GHz and 5GHz wireless frequencies for you into separate network names. I've also run what's known as a smart wireless scan to make sure you're on the best wireless channel that's least congested in your area.

If you're still having wireless issues, can you try connecting your devices specifically onto the wireless network that ends in "__5GHz"? Also, have you always had this problem, or did it begin at a certain point? 

[#6]

Moderators Note

This topic has been moved from ADSL Broadband to Fibre

[#7]

Thank you for your help so much better now really fast now,very pleased for what you have done.  

Thank you again

[#8]

Thanks for the update @79Artyblue1, I'm really pleased it's working better now

Just get back to us should you have any further queries.