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Weak Signal

FIXED
79Artyblue1
Dabbler
Posts: 18
Thanks: 1
Registered: ‎09-05-2016

Weak Signal

When I use my Chromebook upstairs in my house it tells me that I have a weak signal. I am with 3 for my phone which is much faster connection

7 REPLIES 7
jab1
Legend
Posts: 18,852
Thanks: 6,174
Fixes: 283
Registered: ‎24-02-2012

Re: Weak Signal

Think we've been here before.

John
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,924
Thanks: 862
Fixes: 223
Registered: ‎27-04-2007

Re: Weak Signal

Hi @79Artyblue1, I can log into your router from here if you like and change a few settings which should hopefully improve on the router's wireless signal for you. I just need to ask for your approval first as it will cause the WiFi signal to drop out temporarily for about two minutes.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
79Artyblue1
Dabbler
Posts: 18
Thanks: 1
Registered: ‎09-05-2016

Re: Weak Signal

Thanks for your reply if it helps please go ahead and and do this for me.

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,633
Thanks: 10,208
Fixes: 1,606
Registered: ‎21-04-2017

Re: Weak Signal

Fix

Thanks for getting back to us @79Artyblue1 and apologies for the delayed response.

I've split the 2.4GHz and 5GHz wireless frequencies for you into separate network names. I've also run what's known as a smart wireless scan to make sure you're on the best wireless channel that's least congested in your area.

If you're still having wireless issues, can you try connecting your devices specifically onto the wireless network that ends in "__5GHz"? Also, have you always had this problem, or did it begin at a certain point? 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
dvorak
Moderator
Moderator
Posts: 29,713
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Registered: ‎11-01-2008

Re: Weak Signal


Moderators Note


This topic has been moved from ADSL Broadband to Fibre

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
79Artyblue1
Dabbler
Posts: 18
Thanks: 1
Registered: ‎09-05-2016

Re: Weak Signal

Thank you for your help so much better now really fast now,very pleased for what you have done.  

Thank you again

LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 2,577
Thanks: 491
Fixes: 131
Registered: ‎07-12-2017

Re: Weak Signal

Thanks for the update @79Artyblue1, I'm really pleased it's working better now Smiley

 

Just get back to us should you have any further queries.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team