Call Connect order still in progress?

esmereldaP_72 · ‎29-10-2024

Hi.. About three weeks ago I asked to add Call Protect to my home phone, it's still saying the change is in progress? Surely it shouldn't take this long. I would like to enable it to allow me to block numbers that I enter myself, I have a list of spam numbers that have tried to call me, so at the moment I don't answer them when they call again, .. Any suggestions gratefully recieved. Thanks.

Townman · ‎22-08-2007

There is the possibility that the service has activated but not updated in the user portal. Sometimes BT Openreach’s B2B systems fail to confirm changes.

Try it.

Sorting the discrepancy will require a kick from the staff. You can wait here for them to pick this up … or just call support.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.