Caller ID not working- help!

[#1]

My caller id won't work.

I have ensured that it is active on my account and my bt phones are comparable and allow caller id.

Can this be fixed please?

[#2]

Thanks for your post @UnaBuglass and welcome to our Community Forums.

I'm sorry to see your caller display isn't working. I can see it is showing as active on your line so yesterday we tried to fix the issue by removing caller display and this afternoon we've re-added it back on.

Have you previously been able to use this service with the phones you've got now? 

[#3]

They are new phones I got last week.

I couldn't get it on my old phones but that was because it wasn't turned on.

[#4]

Thanks for confirming that @UnaBuglass. Has anything changed since we added the service back onto the account yesterday afternoon?

[#5]

No, it is still not working

[#6]

Thanks for getting back to us @UnaBuglass

I'm really sorry to see your caller display still isn't working. I've raised a fault with our suppliers via the support ticket I've logged Here and we'll provide an update as soon as we know more, this should be within 24 to 72 hours.

[#7]

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@TheMightyAJ wrote:

Has anything changed since we added the service back onto the account yesterday afternoon?

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Does that infer some change on the account, such as un upgrade from ADSL to FTTC?  If yes, might the exchange ADSL pair still be on the line?  IIRC such has caused this issue before.

[#8]

@UnaBuglass

Looks like we'll need to arrange an engineer visit to investigate further and progress the fault.

Could you reply to the ticket 220888962 we've logged on your account with when you'll be available?

If you can post back here once you've responded, I'll make sure we book the engineer as soon as we can.

@Townman

There's been no change on the account and it's an ADSL service.

I'd already left notes on the supplier fault report for an engineer to check the tie pairs at the exchange when they go out. 

[#9]

Thank you. I have responded with my availability

[#10]

Thanks for getting back to us @UnaBuglass

I can see we've booked the engineer visit and updated the ticket with the appointment details.

Let us know how it goes.

[#11]

Will do! Thank you so much for your help

[#12]

No problem, fingers crossed they’re able to fix!