Caller ID not working

floof45 · ‎15-12-2024

Hello,
I have caller ID activated in my call features, but when I dial to check it says the service is unavailable - I've found many threads about this but it doesn't seem to be something I can rectify myself. Would anyone be able to help me please? Thank you

Townman · ‎22-08-2007

Raise a fault report with support. At best it needs the feature to be disabled and re-enabled. At worse it needs an engineer t attend, to either a line fault or an exchange fault.

Has this ever worked? What is displayed on inbound calls?

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

Marsh · ‎18-11-2024

Hey @floof45,

I have placed an order to remove the caller display from your account. This process takes up to 24 hours to complete. Once it has been removed, I will re-add it for you. Please keep an eye out for my email confirming when the caller display has been re-added.

If this post resolved your issue please click the 'This fixed my problem' button

Josh
Plusnet Help Team

floof45 · ‎15-12-2024

Thank you for your reply - no it's never worked but I haven't ever got round to sorting it. It seems to be in hand now!
Appreciate the help.

floof45 · ‎15-12-2024

I'll do that, thank you.