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Charges to another Plusnet Customer

FIXED
Kady999
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Registered: ‎28-03-2020

Charges to another Plusnet Customer

‎21-09-2022 9:58 PM

Why am I being charged to make calls to another Plusnet Customer I thought these calls were free?
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198kHz
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Re: Charges to another Plusnet Customer

‎22-09-2022 12:11 AM

Are these landline to landline calls?

A complex system that does not work is invariably found to have evolved from a simpler system that worked just fine
Zen SOGEA 40/10 + Digital Voice   FRITZ!Box 7530
BT technician (Retired)
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Kady999
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Re: Charges to another Plusnet Customer

‎22-09-2022 6:21 AM

Yes they are to another Plusnet customer
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JayG
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Re: Charges to another Plusnet Customer

‎22-09-2022 11:50 AM

Have any of the calls been for more than 60 minutes (without re-dialling?)

If so, the portion of the call over 60 minutes is chargeable at Plusnet's standard rates.

(You can check this in the phone section of your account after logging into it.)

 

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Kady999
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Re: Charges to another Plusnet Customer

‎22-09-2022 11:56 AM

No in fact none of the calls were over 15 minutes.
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Gandalf
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Re: Charges to another Plusnet Customer

Fix

‎23-09-2022 5:13 PM

Hi there,

I'm really sorry to see what's happened. I've dropped you an email Here which I hope helps! Smiley

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
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Kady999
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Re: Charges to another Plusnet Customer

‎23-09-2022 6:37 PM

Thank you very much for your prompt assistance with this.
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Gandalf
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Re: Charges to another Plusnet Customer

‎23-09-2022 6:42 PM

No problem! Let me know if there's anything else you'd need help with. Smiley

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
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