Charges to another Plusnet Customer

[#1]

Why am I being charged to make calls to another Plusnet Customer I thought these calls were free?

[#2]

Are these landline to landline calls?

[#3]

Yes they are to another Plusnet customer

[#4]

Have any of the calls been for more than 60 minutes (without re-dialling?)

If so, the portion of the call over 60 minutes is chargeable at Plusnet's standard rates.

(You can check this in the phone section of your account after logging into it.)

[#5]

No in fact none of the calls were over 15 minutes.

[#6 · Accepted solution]

Hi there,

I'm really sorry to see what's happened. I've dropped you an email Here which I hope helps!

[#7]

Thank you very much for your prompt assistance with this.

[#8]

No problem! Let me know if there's anything else you'd need help with.