Enabling the (costless) version of voicemail seems to have disabled the 'call protect' feature

[#1]

Dear all

I used the Plusnet website to add the free version of voicemail. I received an email saying that the 'call protect' feature has been disabled. Why has it been disabled? I could find nothing on the website about that.

Also - in case any Plusnet employee, or someone who can communicate with Plusnet, is reading this - it irritates and obstructs that feature removal automated emails say that one can use the website's 'Help Assistant' when, it turns out, that feature no long exists. I should not have to point out that if a service is removed then invitations to use the feature should be removed as well.

[#2]

Update: now the Plusnet website shows the following message.

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Unable to change service

There's currently an issue with your account, meaning you can't make any changes to your services. Give us a call on 0800 432 0200 and we'll see if we can help.

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So I suppose that I will have to get on the phone. (Also, the quote button, in this forum, seems not to quote the text one has selected but instead to insert, as a quote, the message to which one replies.)

[#3]

Hey there @JustSomeAnodyne I can see you called up to get this sorted. do you need anything else from me at the minute?