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Help on external (BT wiring) to property

jelv
Seasoned Hero
Posts: 26,785
Thanks: 965
Fixes: 10
Registered: ‎10-04-2007

Re: Help on external (BT wiring) to property

You need to take out a mortgage!
How much it will cost you will depend upon how long the engineer manages to spin out the job.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
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jelv
Seasoned Hero
Posts: 26,785
Thanks: 965
Fixes: 10
Registered: ‎10-04-2007

Re: Help on external (BT wiring) to property

Google "line plant rearrangement" just found me this: http://www.bt.com/pricing/current/Exch_Lines_boo/2-1294_d0e453.htm
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
Oldjim
Resting Legend
Posts: 38,460
Thanks: 741
Fixes: 63
Registered: ‎15-06-2007

Re: Help on external (BT wiring) to property

and what the initial charge and subsequent hourly rate is (also whether it is per squad or per engineer as it will require two engineers)
I wonder if it possible to get an estimate/quote
pierre_pierre
Grafter
Posts: 19,757
Thanks: 3
Registered: ‎30-07-2007

Re: Help on external (BT wiring) to property

well they will have to take the line down, sit back drink tea, have lunch, wait for the facing to be fitted, find a drill to get the screw in, reconnect, may be check that the have joined the wire correctly, write up their sheets and Whoppeee

an even poorer OldJim Roll_eyes Roll_eyes
HPsauce
Seasoned Pro
Posts: 7,157
Thanks: 249
Fixes: 4
Registered: ‎02-02-2008

Re: Help on external (BT wiring) to property

Surely they'll just put a new bracket in on the brickwork and move the line over.
Based on when they did mine that will take about 5 minutes.  Wink
(I also got a new drop-wire which took about 20 minutes to do as it included going up a pole across the road, pulling the new cable over and connecting it in)
VileReynard
Hero
Posts: 12,616
Thanks: 579
Fixes: 20
Registered: ‎01-09-2007

Re: Help on external (BT wiring) to property

If the fascia accidentally "fell off", taking all your BT wiring with it, wouldn't it need repairing?

"In The Beginning Was The Word, And The Word Was Aardvark."

Mand
Grafter
Posts: 5,560
Thanks: 2
Registered: ‎05-04-2007

Re: Help on external (BT wiring) to property

Time related charges are £100 for the call out (including first hour), and then £65 per hour or part thereof after.
matt_2k34
Grafter
Posts: 1,300
Registered: ‎09-07-2007

Re: Help on external (BT wiring) to property

It'd be cheaper to get some tins of spray paint, yank the cable out n deface your house in the middle of the change of the facia "while your out" Smiley
does not sound good oldjim.. =/ Have you spoken to the company doing the fitting? surely they could work around it?
dick:quote
Hudd3
Newbie
Posts: 5
Registered: ‎29-10-2008

Re: Help on external (BT wiring) to property

I've got a similar problem.... need phone line moving off soffit to do some roof work. According to Plusnet, you are allowed to move it yourself.... doesn't seem right to me, thought we would be open to a fine for touching BT equipment?
Lurker
Grafter
Posts: 1,867
Registered: ‎23-10-2008

Re: Help on external (BT wiring) to property

BT Should come out and move it for free - it should never have been attached to the soffit or fascia board.
Phone lines should be attached to the masonry, and there is no excuse for attaching to the woodwork. (If there was a height/clearance issue, they should have used a swan-neck bracket attached to the masonry.)
BenTrimble
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,106
Registered: ‎06-02-2008

Re: Help on external (BT wiring) to property

I'm getting confirmation on the correct process and whether or not charges apply for moving lines connected to woodwork.
@Hudd3
The line between the test socket (or master socket if there is no test socket) is BT's property and hence you cannot modify it in any way.
itsme
Grafter
Posts: 5,924
Thanks: 3
Registered: ‎07-04-2007

Re: Help on external (BT wiring) to property

Quote from: James_G
BT Should come out and move it for free - it should never have been attached to the soffit or fascia board.

Openreach will be busy in my road resiting off fascia boards as most are connected in this way. The road has only 1200 or so houses  Wink
BenTrimble
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,106
Registered: ‎06-02-2008

Re: Help on external (BT wiring) to property

Mand has confirmed for me that this is a chargeable visit @ £100 for the first hour, £65 for subsequent hours and can be arranged via raising a ticket.
VileReynard
Hero
Posts: 12,616
Thanks: 579
Fixes: 20
Registered: ‎01-09-2007

Re: Help on external (BT wiring) to property

If the fascia "fell off" would it be chargeable to fix it?

"In The Beginning Was The Word, And The Word Was Aardvark."

zubel
Community Veteran
Posts: 3,793
Thanks: 4
Registered: ‎08-06-2007

Re: Help on external (BT wiring) to property

Or, if the cable and mounting "fell off" the Fascia?
B.