Help - on phone incoming or outgoing
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Help - on phone incoming or outgoing
13-11-2021 6:57 PM
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Re: Help - on phone incoming or outgoing
13-11-2021 7:03 PM
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@richfw12 Welcome to the forums. I suggest you follow this link https://www.plus.net/help/report-a-problem/phone/ , but as it is late in the day, don't be surprised if you don't get a response until tomorrow (or possibly Monday).
Re: Help - on phone incoming or outgoing
14-11-2021 1:14 PM
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Hi @richfw12,
I'm sorry to hear that you're experiencing issues with your landline. I've tested the line this afternoon and we haven't been able to locate any underlying faults, so I'd ask if the issue is still present on your end of things and if so, have you been able to carry out any sort of troubleshooting steps at this stage? For reference, we have a guide on home phone faults, here.
Re: Help - on phone incoming or outgoing
14-11-2021 3:19 PM
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Re: Help - on phone incoming or outgoing
14-11-2021 3:32 PM
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@richfw12 I wouldn't make the assumption that your phone or base station is faulty, if you are on FTTC which Plusnet call Fibre it is quite possible for the broadband to work normally and the phone to not work at all. If there is a line fault between the exchange and the local Phone cabinet it will not affect the broadband. Easiest test is to get hold of another known working phone and try it.
Re: Help - on phone incoming or outgoing
14-11-2021 4:02 PM
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Re: Help - on phone incoming or outgoing
17-11-2021 8:40 PM
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Re: Help - on phone incoming or outgoing
18-11-2021 7:27 AM
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Thanks for getting back to us @richfw12
I'm glad to see your phone's working again, albeit by itself.
Let us know if you have any further issues and we'll be happy to help.
Re: Help - on phone incoming or outgoing
25-11-2021 9:09 AM
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If one side of the circuit is iffy you can lose voice services whilst broadband still limps along. Dial 17070 check the phone number is correct, select option 2 check the line is totally silent.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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