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Home phone credit claim back

Leahryann
Newbie
Posts: 1
Registered: ‎02-06-2023

Home phone credit claim back

I have £55 credit on my home phone but I don't have a phone plugged in can I possibly claim the credit back or have it moved over and use it to pay the next few monthly bills?
Tags (1)
2 REPLIES 2
jab1
Legend
Posts: 19,269
Thanks: 6,341
Fixes: 290
Registered: ‎24-02-2012

Re: Home phone credit claim back

@Leahryann The 'credit' is not yours, more it is a 'safety limit' in that it 'pays' for any calls you may make. If you do not make any calls, then it remains on your account, but if you did make calls, it is the maximum that can be spent in a month. If calls costs go over this figure then your voice service would be restricted.

John
Townman
Superuser
Superuser
Posts: 24,120
Thanks: 10,277
Fixes: 176
Registered: ‎22-08-2007

Re: Home phone credit claim back

Think of it as being similar to the credit LIMIT on your credit card.

It is there if you chose to use it, but it is not some form of free money.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.