Landline fault

[#1]

There is no dial tone on the landline.

I cannot dial out.

When this number is called, phone does not ring.

Broadband still functioning.

[#2]

Report the fault via https://www.plus.net/help/report-a-problem/

[#3]

Noticed the Plusnet Help Team have solved similar faults for others on this forum, so I’ll wait for them.

Thanks for your speedy reply.

[#4]

Help Team response is slow on here at times, the bot is quicker.

[#5]

@MBplus 

If you're not in a hurry that's fine - they may or may not pick this up quickly.

Using the link given gets things moving immediately.

Brian

[#6]

Waiting for Plusnet Help Team as the report a problem link requires text, which I don’t have access to.    

Thanks for your reply.

[#7]

OK

[#8 · Accepted solution]

Hiya @MBplus 

I'm sorry you are having issues with your phone, I have raised a fault here and we will keep you updated on the ticket.  

[#9]

Thanks Sammy, very much appreciated.

[#10]

Ah brill have a fab weekend!! 

[#11]

Hi Sammy

Still no dial tone on the landline.

Could you please advise when it will be in operation.

Thanks.

[#12]

Have you checked the ticket for an update?

[#13]

Checked this morning and the question was on hold.

Now “released from hold and sent back to Faults”.

Awaiting Plusnet Support Team.

[#14]

Everything working now!

Excellent BT engineer visited Sunday morning.

Fixed the fault at the junction box then checked inside our home to ensure both landline and broadband were fully operational.

Thank you to Plusnet Support Team who were very helpful and efficient.

Thanks also to everyone who replied here on the community  forum, really appreciate your efforts!