Mystery Calls made every month for over a year to same premium rate number!
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Mystery Calls made every month for over a year to same premium rate number!
20-10-2024 4:57 PM - edited 20-10-2024 5:09 PM
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Just checked account as its due to be renewed but have just discovered strange call charges made every month.
The phone appears to be making 2 or 3 calls on its own each month to same 03301239375 number usually in the early hours around 2am for about 16 seconds with each call costing about 54p per call.
Anyone know how who this might be? or how the home phone can call a premium rate number on its own?
Re: Mystery Calls made every month for over a year to same premium rate number!
20-10-2024 7:32 PM
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Might be some software (virus) on a machine left switch on calling it.
Re: Mystery Calls made every month for over a year to same premium rate number!
20-10-2024 7:47 PM
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@xChef 03 numbers are not 'premium rate' - they are charged at the same rate as 01/02 numbers.
Re: Mystery Calls made every month for over a year to same premium rate number!
20-10-2024 8:26 PM
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Re: Mystery Calls made every month for over a year to same premium rate number!
20-10-2024 8:28 PM
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Ah - Careline. I'm guessing that is the culprit - they do 'ring out' to check the system is working.
Re: Mystery Calls made every month for over a year to same premium rate number!
20-10-2024 8:29 PM
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See attached pic, 54p for 16sec seems pretty premium rate to me.
Re: Mystery Calls made every month for over a year to same premium rate number!
20-10-2024 8:32 PM
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I don't know Plusnets phone charges these days, but from memory, there is a 'call set-up' fee and a minimum 1-minute charge, which could add up to 54p.
Re: Mystery Calls made every month for over a year to same premium rate number!
20-10-2024 8:35 PM
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Thanks for reply was thinking the same but so far can't find anything online that confirms this but you may be right will continue to investigate.
Re: Mystery Calls made every month for over a year to same premium rate number!
20-10-2024 8:37 PM
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Wow! really didn't know that thanks for the info
Re: Mystery Calls made every month for over a year to same premium rate number!
20-10-2024 10:14 PM
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Call set up fee is 32.47p. Calls to 01/02/03 numbers are 21.17p/minute. Rounded to nearest 1p gives us 54p for the first minute.
Moderator and Customer
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Re: Mystery Calls made every month for over a year to same premium rate number!
20-10-2024 10:16 PM
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As I suspected, @Baldrick1 , so thanks. No wonder everyone is going mobile at those prices!
Re: Mystery Calls made every month for over a year to same premium rate number!
20-10-2024 10:25 PM
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Or they use a service like 18185 for most of their landline calls,
Re: Mystery Calls made every month for over a year to same premium rate number!
20-10-2024 10:27 PM
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True, @paul_blitz , but I find the mobile more convenient.
Re: Mystery Calls made every month for over a year to same premium rate number!
20-10-2024 10:39 PM
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