No dial-tone, broadband very slow

[#1]

Hello, Since yesterday I have no dial tone and broadband is working buy only just.

Logged into my account and went to report a problem but only option was to phone (or text).

As I don't use a mobile only other option was to post here.

Is there anyone here that can look into this for me please?

Thanks.

[#2]

@Okay Try reporting a PHONE issue via: https://www.plus.net/help/report-a-problem/phone/

[#3]

Hello John, that's where I came from to post here:

"Text PHONE to 07800008121" I Have no phone option.

Thanks.

[#4]

Ah, OK. In that case, I'm afraid you will have to hope one of the Help Team pick this up, but they are rather thin on the ground and slow to respond - sorry.

[#5]

@Okay 

Try the old on line link, it might still work: https://faults.plus.net/

[#6]

Good thinking, @Baldrick1 

[#7]

Thanks, followed that link and it did a line check. Internet cut out while doing it so didn't get any further info on screen. Got connection again (very sluggish). Do I have to do anything else?

Thanks for helping.

[#8]

@Okay 

If it didn’t complete then I would do it again.

Leave it a few hours then log in to your Plusnet account. If it’s worked then hopefully there might be a notification of a new open ticket on the account, see the bell icon.

This problem has all the symptoms of one of the two cores of the telephone connection to your home having a break in one of the cores.

[#9]

I suspect the internet disconnected because it was doing the test, but I'll try it again.

Thanks for your help.

[#10]

Tried again, the internet disconnects while the phone line check is taking place so can't get result of test.

Modem won't reconnect, I have to turn it off for a while and then it connects again.

How can I report a problem with my telephone line without use of a mobile phone or social media account please?

Thanks for any help.

[#11]

@Okay As @Baldrick1 suggests, try logging into your account and see if a ticket has been raised. If not back and we can see if we can do anything to help.

[#12]

Oh sorry, yes the problem has been noted and put on hold until Monday.

Thanks for the help everyone.

[#13]

Let us know what they say. Any details in the 'On Hold' notification?

[#14]

The last post said:

Your Help Assistant Question is now being placed on hold. The next action on your Question will be 07-11-2022.
Regards,
Customer Support.

Previous post:

Your fault has now been raised with Openreach...

...

Fault details:

Description: FAULT - Dis In Network
External fault reason
Reason: FAIL

[#15]

Cheers @Okay Looks like they are waiting for the Openreach response, which they should have by Monday.