No dial-tone, broadband very slow

[#1]

It's Monday evening, no phone, internet still crawling and haven't heard anything.

How do I check on the status please? I logged into my account but can't see any links for it now.

Thanks.

[#2]

Evening, @Okay if the ticket was on hold until today it should still be on the same page as it was last time you found it. If it isn't, try this link - when logged in of course. Plusnet Ticket Search 

[#3]

Thanks for the reply, I've bookmarked the link, couldn't find this earlier.

Nothing's been updated today.

[#4]

That is no surprise, unfortunately. As you have no phone all I  can suggest is you try again tomorrow and let us know, preferably a little earlier and I'll see if I can find someone to check for you. No guarantee, though, as PN staff seem as rare as hens teeth these days.

[#5]

Thanks for helping.

Nothing has happened since they posted the "Your Help Assistant Question is now being placed on hold. The next action on your Question will be 07-11-2022." message. That was 4 days ago.

EDIT: Sorry, I was looking at the top of the list they responded yesterday:

"Your fault is currently under investigation with our suppliers and has an estimate response time of 08/11/22 by 23:59:59, due to this we will hold this ticket till after this time."

[#6]

OK Give me a while - on something else at the moment.

[#7]

Sorry John, just updated my post, I was wrong.

[#8]

Looking better, @Okay . Let us know what tomorrow brings.

[#9]

BT have just been and fixed it. Wire broken at the pole apparently.

Thanks for all your help here, much appreciated.

[#10]

Great result @Okay ! 👍