PSTN switch off while home phone still under contract options

[#1]

@James_B 

Is the wording in post 14 something that could/should be changed to give more fuller advice?

[#2]

What is the reluctance to go to FTTP here?

An elective move to SoGEA will be a new contract, with the release of the landline number. Thus on balance, what’s the difference to making a move to FTTP?

[#3]

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@Townman wrote:
What is the reluctance to go to FTTP here?

An elective move to SoGEA will be a new contract, with the release of the landline number. Thus on balance, what’s the difference to making a move to FTTP?

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I have no reluctance to go FTTP but I don't want to be tied in to a 24 month contract with Plusnet.

I also like having both home phone & broadband services in one place paying one bill, if Plusnet did VOIP then I would have upgraded to FTTP with them. 

I'm going to see out my current contract & if Plusnet discontinue the phone service before then Ill ask to leave as they cannot provide the service I signed up for a long time ago & have renewed several times. 

[#4]

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@PowerLee wrote:

I have no reluctance to go FTTP but I don't want to be tied in to a 24 month contract with Plusnet.

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@PowerLee  -  just a thought,  is it worth phoning Plusnet retentions and see whether you can get a shorter FTTP contract ?

In the recent past, Plusnet contract lengths were a choice of 12, 18, or 24 months.

Obviously they will be keen to tie you in to the longest period possible, or tell you that only 24 months exist.

I just looked up what FTTP was available, and was given the choice of 12 or 24 months -

So you could argue that Plusnet DO offer 12 month FTTP contracts.

Given that your existing FTTC contract runs till March 2026, they are less likely to agree to a 12 month FTTP contract while your outstanding contract is still greater than 12 months, but perhaps give it a try in April 2025 so that any new 12 month contract's end date would be beyond your FTTC expiry date ?.

Similarly, Plusnet DO offer 12 month "Fibre" (SoGEA) contracts -

So if you wanted control of migrating your landline number to VoIP before being forced to,  perhaps attempt persuading Plusnet retentions (in April) to move you to SoGEA ("Fibre") on a 12 month contract ?.

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@PowerLee wrote:

I'm going to see out my current contract & if Plusnet discontinue the phone service before then Ill ask to leave as they cannot provide the service I signed up for a long time ago & have renewed several times. 

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The trouble with that, is that Plusnet will only give you two unsatisfactory alternatives -

1. They will offer a penalty free transfer of broadband & phone to BT/EE (but be stuck with "Digital Voice" and ISP router)
2. Leave for another ISP who can do both broadband and phone, but you'd have to pay Plusnet exit fees.

It is pretty disappointing that Plusnet (or their overlords) have put so many existing customers in this difficult position by not offering VoIP,  it was certainly the final straw for me, forcing me to leave after nearly 24 years !.  The insane thing about Plusnet not providing VoIP going forward, is that I DID have Plusnet (re-badged Gradwell) VoIP for several years with the Plusnet BBYW packages (about 12 years ago).  In fact I'm still using the same Gigaset N300A VoIP DECT base station, and the old Plusnet VoIP configuration is still in there (albeit disabled).

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