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Phone line down

bertmay
Grafter
Posts: 40
Thanks: 1
Registered: ‎28-07-2009

Phone line down

‎25-04-2023 4:42 PM

Who do I call if the overhead phone line to the house is brought down by a tree, do I call plusnet or BT/openreach?

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jab1
Legend
Posts: 19,406
Thanks: 6,407
Fixes: 290
Registered: ‎24-02-2012

Re: Phone line down

‎25-04-2023 4:46 PM

Try OR via: https://www.openreach.com/help-and-support/damage-health-and-safety

John
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Townman
Superuser
Superuser
Posts: 24,214
Thanks: 10,334
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Registered: ‎22-08-2007

Re: Phone line down

‎26-04-2023 7:11 AM - edited ‎26-04-2023 7:12 AM

Personally I’d do the above and call Plusnet.

Once Plusnet knows about the problem, if Openreach’s repair is protracted automatic compensation will become payable.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

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