Phone line

[#1]

Hello

just a question regarding about the inclusive items in the line rental. I don’t have an inclusive calls package add on but three of the items say they are active on my account details ie caller display, voicemail and call protect. Only caller display is working. The landline is only there for (rare) incoming calls and for my broadband obviously. I’ve tried deactivating and reactivating the two missing services without success. Can these be added to my line or are they only included as part of a paid for call add-on?

thank you in advance for any advice on this matter.

David

[#2]

Hi David,

They are not part of a call plan nor predicated on having a call plan.

There are though circumstances where changes made in the user portal do not get applied by BT Openreach's business systems - which requires a staff member to resolve.  Your request should get picked up directly.

[#3 · Accepted solution]

I've added the missing call features (Voicemail and Call Protect) onto your line. Should start working within an hour. Let me know if there are any issues.

[#4]

Hello Gandalf

Many thanks for your quick response, all working fine now. As I mentioned there are only rare incoming calls these days such as despite me informing them of my mobile number my GP Surgery still insists on trying the landline so this will be a great help.

Thanks again, have a good New Year

David

[#5]

HelloTownman

Thank you for your reply. It has indeed been picked up and the matter resolved. Great service from Plusnet.

Bestregards

David

[#6]

Hi David,

Awesome no problem, that makes sense. 

Hope you have a good new year as well.

Cheers