Thanks Will - I just now posted a message in the Broadband forum about the "About your broadband speed" email, which was filled in with "Not available"
“ The underlying issue was the number not being released by Virgin, although the switch was from TalkTalk to Plusnet.”
Knowing the original range holder of a number can be vital information in sorting issues of this nature. Migration of VM numbers has been a recurrent issue.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
I assume Plusnet establishes the range holder at some stage over the 2 week setup period before the go live date. Any idea why VM numbers are such a problem and whether anything is being done about it? It won't help us but maybe others won't have to go 2 weeks without incoming calls.
Bizarre that can be allowed to continue...it was mentioned during this saga and that it's worse for "desirable" numbers. Is there a time limit for his long they can play silly [-Censored-]s? Maybe 2 weeks? 😱
