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Porting phone number to another provider

Dan_the_Van
Hero
Posts: 3,422
Thanks: 1,761
Fixes: 95
Registered: ‎25-06-2007

Re: Porting phone number to another provider

How about these instruction

Based on the information available from the Plusnet community forums, here's a general guide on how to create a topic:

  • Navigate to the Plusnet Community Forums:
    • Start by going to the Plusnet community website: community.plus.net.
  • Choose the Appropriate Forum Board:
    • It's crucial to select the correct forum category that aligns with your topic. This ensures your post reaches the relevant audience.
    • Browse the available boards (categories) and choose the one that best suits your question or discussion.
  • "Start a Topic" Button:
    • Once you're in the appropriate forum board, look for the "Start a topic" button. This is typically located near the top of the page.
  • Compose Your Post:
    • Clicking the "Start a topic" button will open a new page where you can compose your post.
    • Provide a clear and concise title that accurately reflects your topic.
    • In the body of your post, provide as much detail as possible to help others understand your question or issue.
  • Post Your Topic:
    • After you've finished composing your post, there will be a button to submit or post your topic.
jab1
The Full Monty
Posts: 20,125
Thanks: 6,675
Fixes: 297
Registered: ‎24-02-2012

Re: Porting phone number to another provider

 

@Dan_the_Van Concise and to the point, but are people really too thick these days to work it out?

I started on ISP forums ~30 years ago with Tiscali, whose site was more of a maze than PN's ever has been, and succeeded in posting in the right place.

 

John
Archer
Grafter
Posts: 48
Thanks: 9
Registered: ‎27-06-2016

Re: Porting phone number to another provider

Off topic agian I know, but for my question is relevant to the comment made.

My understanding was that PN had not adopted the use of SOADSL/SOTAP. The comment from @outcast inplies that this may not be the case and PN have or will be doing so.

Is it possible to clarify please as this may have a major impact on customers like me, on ADSL lines?

Thanks in advance for any information.

 

outcast
Seasoned Pro
Posts: 498
Thanks: 194
Fixes: 9
Registered: ‎11-01-2025

Re: Porting phone number to another provider

@Archer 

In another recent topic I asked an online AI, what Plusnet's stance is for ADSL customers with regards to the withdrawal of landline phone services by the end of the year (or whenever it happens).  What the AI reported is very close to what my understanding of the situation is.  Have a read of that post here, and come back with any questions.

 

On an ADSL connection, when the landline phone is withdrawn, the remaining line becomes SOADSL (broadband only).

 

You mention SOADSL and SOTAP.

At the moment Plusnet don't provide broadband using SOADSL so you'd need to find an ISP that does (link here)

Theoretically you might be able to get a landline phone service via "SOTAP for Analogue" on a separate master socket, note that having a second master socket isn't a problem as your existing landline cable will have spare conductors - so it *should* simply be a matter of fitting a second master socket next to your existing one, and extending across a spare copper pair.

You might have to go to BT to get "SOTAP for Analogue", or sign up as a 'trial' user (possibly this or this bt.centercode.com).

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bmc
Hero
Posts: 4,141
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Registered: ‎28-02-2017

Re: Porting phone number to another provider

@Archer 

Try phoning PlusNet Customer Options Team on 0800 013 2632 and see what they say.

 

Brian

outcast
Seasoned Pro
Posts: 498
Thanks: 194
Fixes: 9
Registered: ‎11-01-2025

Re: Porting phone number to another provider

@bmc  -  @Archer has already been through that loop with Plusnet, BT, and EE - see here and other replies.

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