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Redirect landline to mobile, temporarily.

TessPlusPJ
Newbie
Posts: 2
Registered: ‎08-07-2019

Redirect landline to mobile, temporarily.

Hi.

How can I divert calls to our home landline to our mobile?  We're away at the moment but having trouble getting at our answerphone messages.   It's not a fault on the landline itself, must be our home phone Itself.   Can anyone advise?.Thanks

7 REPLIES 7
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,642
Thanks: 10,226
Fixes: 1,607
Registered: ‎21-04-2017

Re: Redirect landline to mobile, temporarily.

Hi there.

You'd need to log into your account then go Here to add call divert to your line.

Once it's active normally within 24 hours, you'd then need to set it up using the steps found Here:

21 diverts all calls
61 diverts calls you don't answer in 15 seconds
67 diverts calls when you're on another call
If you want to... 
Set up Call Divert: Press *(Code)*(Number to divert to)#
Check Call Divert: Press *#(Code)#
Turn off Call Divert: Press #(Code)#

Although in order to carry this out, this would need to be done from your home phone handset and not remotely.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Townman
Superuser
Superuser
Posts: 23,909
Thanks: 10,131
Fixes: 174
Registered: ‎22-08-2007

Re: Redirect landline to mobile, temporarily.


@Gandalf wrote:

You'd need to log into your account then go Here to add call divert to your line.

You need to be logged into the portal already for that link to work.

Though that page states that the service is £2.50pcm, you need to dig for other key charging information...

https://www.plus.net/help/legal/plusnet-price-guide-for-residential-products/#phone-price-guide

See Plusnet Phone call features

Call Divert£2.50, plus the cost of the onward call if chargeable

 

@Gandalf "if chargeable" will the call set-up fee (22p) also be charged? 

@TessPlusPJ if you do not have a call plan which includes calls to mobile phones, you might find this an expensive approach. See Plusnet call plans here - https://www.plus.net/help/legal/plusnet-price-guide-for-residential-products/#phone-price-guide

If you do not have an inclusive call plan, even if you quickly tell callers that you will phone them straight back, each call diverted will cost 37p - 22p set-up fee and 15p for a one minute mobile call.

Along side setting up the call divert service, you might find it more cost effective to take a call plan which includes the cost of mobile calls.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

RandallFlagg
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,915
Fixes: 75
Registered: ‎11-01-2018

Re: Redirect landline to mobile, temporarily.

Hi All,

 

Any calls that are diverted by the landline to a mobile would be charged in exactly the same way as if the mobile had been dialled without the divert feature - so if calling the mobile in question would be chargeable under normal circumstances, it would include the setup fee as part of the divert.

 

As @Gandalf has noted however, someone would need to physically set this up via the handset within the OP's premises in order for this to have the desired effect.

 

Best wishes

 

Dave

TessPlusPJ
Newbie
Posts: 2
Registered: ‎08-07-2019

Re: Redirect landline to mobile, temporarily.

Thankyou all for your responses.  Seems there is no way around my problem as I cannot physically get to my home landline to set up the divert.  I can see this would be for security purposes, but oh poop!

Thanks for your time, all. 

Townman
Superuser
Superuser
Posts: 23,909
Thanks: 10,131
Fixes: 174
Registered: ‎22-08-2007

Re: Redirect landline to mobile, temporarily.

If you have remote access to your answering machine, can you record a new message remotely to call your mobile?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

198kHz
Seasoned Hero
Posts: 5,753
Thanks: 2,813
Fixes: 41
Registered: ‎30-07-2008

Re: Redirect landline to mobile, temporarily.

For future occasions, perhaps worth considering using Voicemail Extra (enhanced 1571 at £3/month).

It can be linked to a mobile, which will receive a text when a message is waiting. The message can then be accessed remotely.

Details about three quarters down this page - Using Voicemail Extra

A complex system that does not work is invariably found to have evolved from a simpler system that worked just fine
Zen SOGEA 40/10 + Digital Voice   FRITZ!Box 7530
BT technician (Retired)
198kHz
Seasoned Hero
Posts: 5,753
Thanks: 2,813
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Registered: ‎30-07-2008

Re: Redirect landline to mobile, temporarily.

Correction - link takes you to "Call Feature FAQs."

Click on "How do I use call features", then "Using Voicemail Extra" is three quartes down the page.

A complex system that does not work is invariably found to have evolved from a simpler system that worked just fine
Zen SOGEA 40/10 + Digital Voice   FRITZ!Box 7530
BT technician (Retired)