Switching off voicemail

[#1]

Hi all,

When I joined plusnet I opted out of voicemail.  When people called me and I did not answer the voicemail cut in.#

I contacted customer services and they confirmed that they had switched it off but I am still receiving voicemails.

Also when I go onto my account and go to my call features, the voicemail option is not selected.

Has anyone else had this problem and or know how I can switch it off.please?

[#2]

@TLBWCT THis topic may explain it https://community.plus.net/t5/Home-Phone/Disable-1571-help/m-p/1899418#M36377 I'm afraid you will have to wait until a PN staffer picks it up.

[#3]

Thank you for your help  

[#4]

Moderator's note(s):

Thread moved from Everything Else to Home Phone.