Unable to make certain calls from my landline

[#1]

Can anybody help me?  My landline works Ok because I can receive calls - and make certain calls such as local ones.  But if I try to call other numbers, with codes, I only get the 'unobtainable' noise.  What's going on?

[#2]

@pat14 Is this something new?

[#3]

Yes, John!  It only happened yesterday for the first time.

[#4]

OK, @pat14 , in that case I suspect a fault somewhere in the Openreach network - my suggestion is to first report the fault via: https://www.plus.net/help/report-a-problem/ , and if that comes back with 'no problem found' - as I suspect it may,. report back here and a member of the Community Team should be able to investigate further.

[#5]

Thanks so much for that, John.  The trouble is I'm even having problems reporting a problem!  Plusnet wants me to text - which I can't do because I don't have a mobile phone.  Nor can I phone them on the landline - because I get the 'unobtainable' noise.  A sort of catch-22....  Despair.

[#6]

I see your problem, @pat14 . Unfortunately, in this case, you will have to wait until one of the Community Team (Plusnet staff who patrol these forums) picks this topic up, which could be next week, as they are a bit thin on the ground at weekends.

[#7]

Well, John, you have fanned the dying embers of my hope.  I'll wait.  And thank you for replying so promptly.

Pat

[#8]

No problem , Pat - I, along with other forum members are prepared to help where we can, but we can't, unfortunately solve problems like this.

One thought, while waiting for staff help - is there anyone (neighbours) who still have a landline phone, who you could see if they have the same problem? It could well just be you, but it would be an idea to rule out a more widespread problem.

[#9]

Good idea, John.  I've just phoned my neighbour (got through successfully) and she made a non-local call on my behalf.  It worked OK for her, so it looks like it's just me, dammit.

Pat

[#10]

In a way, Pat, that is good news - it means the problem should be easier to locate. Famous last words, maybe, but useful to know.

I assume you pay PN, and not BT, for your phone service?

[#11]

Yes, I pay Plusnet.

[#12]

Good, that means they are responsible for getting OpenReach to sort it.

[#13]

That hadn't occurred to me (new at this game....) so it's good to know.  Pray God they'll get in touch soon and sort me out!

Cheers, Pat

[#14]

@LexLex2020

Can you catch this odd ball please?

[#15]

@pat14 

Just a thought, but have you tried a different telephone to see if it is your equipment that is causing the problem?

For example, if the "0" button wasn't working properly, you would have difficulty in dialling any number that required an STD code.

Incidentally, in some areas even local numbers require the full STD code + number to be dialled.

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